Refund and Cancellation Policy

Last updated: 23 June 2026

This Refund and Cancellation Policy applies to services provided by ContextJet AI.

1. Nature of Services

ContextJet AI provides custom software development, AI development, automation, NLP, and IT consulting services.

Our services are custom-built based on client requirements. Therefore, refunds and cancellations are handled based on the stage of work completed and the terms agreed with the client.

2. No Physical Shipping

We provide digital services only. No physical products are shipped.

Project deliverables may be delivered through email, cloud storage, source code repositories, project management tools, deployment environments, or other agreed digital channels.

3. Cancellation Before Work Starts

If a client cancels a project before any work has started, a refund may be issued after deducting any payment gateway charges, bank charges, administrative costs, or third-party expenses already incurred.

4. Cancellation After Work Starts

If work has started, payments made for completed work, time spent, planning, research, consultation, development, design, project management, or third-party expenses are generally non-refundable.

Any refund, if applicable, will be calculated after reviewing the completed work and costs incurred.

5. Milestone-Based Projects

For milestone-based projects, payments made for completed or approved milestones are non-refundable.

If a project is cancelled before completion of a pending milestone, the refund amount, if any, will depend on work completed up to the cancellation date.

6. Advance Payments

Advance payments are used to reserve project time, start planning, allocate resources, and begin work. Advance payments may be non-refundable once work has started.

7. Third-Party Costs

Payments made for third-party services such as hosting, APIs, cloud services, software licenses, domains, subscriptions, integrations, or external tools are non-refundable once purchased or consumed.

8. Refund Timeline

If a refund is approved, it will be processed within 7 to 15 business days to the original payment method or another mutually agreed method.

The actual time taken for the amount to reflect may depend on banks, payment gateways, or international transfer systems.

9. Chargebacks and Disputes

Clients are requested to contact us first for any payment or service concern before raising a chargeback or dispute.

10. Contact

For refund or cancellation requests, please contact:

Please include your invoice number, payment date, project name, and reason for the request.